Working as One: Bridging Generational Gaps

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

There is a “changing of the guard” in the workplace. Boomers are retiring at an accelerated rate and Generation X, Millennials, and Generation Z are filling the voids. Amelie Karam, Millennial expert, will help attendees clearly understand how different generations response and contribute to the workplace – and how to use those generational differences to create more favorable work environments. You will leave this session with a broader understanding of the following:

  • Key factors that have influenced Gen Z, Millennials, Generation X, and Baby Boomers;
  • Communication strategies to successfully work across generations; and
  • How to attract and retain top talent from all generations.

Administrative professionals who serve their hospital leadership

Amelie Karam, Millennial Consultant, Speaker and Expert

October 13; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Governing Boards 101: Leading and Serving Hospital Trustees

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

Your organization’s governing board is the heartbeat of your hospital – it keeps vital information flowing from your decision-makers all the way to your patients. As administrative staff in your hospital, your understanding of how a governing board operates is crucial to providing your executive leaders with the support they need to improve the health of your community. Join Texas Healthcare Trustees for an overview of the following:

  • Governing Boards: What is their purpose?
  • Board members’ roles and responsibilities
  • Developing effective and efficient board meetings; and
  • Defining your governance support role: What do you fit in?

Administrative professionals who serve their hospital leadership

Susannah Ramshaw, Trustee Program & Engagement, Texas Healthcare Trustees

September 15; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Medical Staff, Telemedicine and Other Changes: Meeting CMS Conditions of Participation and TJC Standards

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

There are over 2,180 deficiencies from the Centers for Medicare & Medicaid Services (CMS) related to the medical staff section. Three significant changes became effective on November 29, 2019 to the CMS Conditions of Participation (CoPs) under the transparency bill, discharge planning and hospital improvement rule, all of which will be discussed in this webinar. This discussion will include changes to the history and physicals for healthy patients having outpatient procedures as well as changes to the autopsy rules. The board and medical staff sections will be considered in detail. There will also be a concurrent discussion of the Joint Commission (TJC) standards for medical staff.

Although telemedicine has been a factor in healthcare for many years, COVID-19 gave it a larger role in diagnosis and treatment of patients. It is anticipated that the telemedicine boom will outlive the coronavirus, CMS has made many changes to the regulatory standards of telemedicine during the COVID-19 pandemic. These standards, along with the 1135 telemedicine waivers, and the new tag numbers for critical access hospitals in 202 and 2021 will be covered in this presentation.

At the conclusion of this session, participants should be able to:

  • Recall that CMS has a section related to the medical staff.
  • Articulate that hospitals can have a separate medical staff or a unified shared and integrated medical staff.
  • Recall that CMS will allow the Medical Staff to credential qualified non-physicians to write orders, if state law allows.
  • Recite the requirements for a medical staff under TJC standards.
  • Explain the Joint Commission standards on telemedicine.

Chief Executive Officer, Chief Operating Officer, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Legal Counsel

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

August 24; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

The Great Resignation: Why Turnover Is Rampant as the Pandemic Subsides and What Organizations Can Do About It

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

Recent national surveys show that employees are quitting their jobs or considering doing so in record numbers. The reasons for this “Great Resignation” are many, including economic, organizational and psychological factors. Having a clear understanding of these reasons will enable organizations to better retain top talent during increased competition. In this engaging session, participants will learn the reasons why employees, particularly high performers, leave their jobs and what organizations can do to better retain them.

  • Discuss best practices for retaining talent as the pandemic subsides.
  • Explain the post-pandemic talent management context.
  • Identify factors influencing turnover.
  • Outline approaches for effectively parting with department employees.

Chief Operating Officers, Health Care Human Resource Professionals, Hospital Leaders

Stephen Courtright is the research professor of management and director of executive education in the Tippie College of Business at the University of Iowa. His award-winning research on organizational leadership, teamwork and employee engagement has been published in top research journals and featured in The Wall Street Journal, Harvard Business Review, National Public Radio and Forbes. He is the recipient of several teaching awards and teaches classes about leadership and change management in Tippie’s MBA and undergraduate programs. He also has provided executive education and consulting for clients such as the Veterans Health Administration, John Deere, Caterpillar, HNI and Halliburton.

August 10; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Documentation Update: Vital Components for Compliance

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

Documentation remains one of the more problematic components of healthcare. While it is crucial for provision of safe care and communication across the healthcare continuum, proper documentation is also a major element in compliance and reimbursement from the Centers for Medicare & Medicaid Services (CMS) and third-party payors. Inadequate, incorrect, and missing documentation can lead to failure to diagnose, missed diagnosis, lapse in vital care and citations from regulatory agencies.

This program will cover the basics of documentation, as well as principles set out by the American Nurses Association (ANA), expectations from CMS and the Joint Commission. Additionally, legal implications surrounding documentation will be addressed.

The interoperability and Open Records Act, that went into effect April 2021, will also be reviewed. The impact of the Act and the completion of documentation will be discussed. In addition, the conditions of participation, as they relate to documentation of patietn care, including restraints and seclusion, medication administration, and discharge planning will be covered.

Finally, case studies will be included to show how content, or lack thereof, in documentation resulted in either a decision for the healthcare provider or the plaintiff.

At the conclusion of this session, participants should be able to:

  • Recall the American Nurses Association’s principles for nursing documentation.
  • Describe the regulatory and professional requirements and expectations for documentation.
  • Recite the basic requirements for interoperability and Open Records.
  • Explain the importance of documentation in preventing and/or defending medical malpractice cases.

Chief Executive Officer, Chief Operating Officer, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Legal Counsel

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

August 10; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Emergency Services: Complying with the CMS Hospital CoPs

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

This webinar covers the Centers for Medicare & Medicaid Services (CMS) hospital Conditions of Participation (CoPs) that affect the emergency department. These interpretive guidelines are located in two separate sections of the CMS hospital CoPs manual.

Any hospital that accepts Medicare must follow the CMS CoPs for all patients. This session discusses staffing requirements, provision of services both on and off-campus, EMTALA, required policies and procedures, training requirements, medical director requirement, and compliance with standards of care. The webinar will also discuss the requirements for restraint and seclusion, grievances, and protocols.

This program will help educate what hospital emergency departments need to do to prevent being out of compliance with the CMS hospital CoPs requirements.

At the conclusion of this session, participants should be able to:

  • Recall that CMS has a section in the hospital CoP manual on emergency services
  • Discuss that CMS requires the emergency department to have specified policies and procedures
  • Describe that there are restraint and seclusion standards that staff must follow
  • Explain what is required if the patient files a grievance

Chief Executive Officer, Chief Operating Officer, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Director, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Legal Counsel

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states.

Ms. Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management. Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California. In this capacity, she provided consultation to the physicians and staff for the western United States.

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School of Professional Nursing. She is licensed to practice law in Colorado and California.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

July 27; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.