Webinar

Dietary, Food and Nutrition Services: Meeting the CMS Hospital CoPs and TJC Requirements

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

This program will discuss the Centers for Medicare & Medicaid Services (CMS) hospital and critical access hospital (CAH) conditions of participation (CoPs) requirements for dietary and food and nutrition services. It is an important part of the CMS survey, and this area has received increased scrutiny of their standards especially in the area of infection control. CMS previously made three changes to the dietary guidelines for hospitals while also rewriting all the dietary guidelines for critical access hospitals that went into effect April 1, 2015 with an amendment November 29, 2019. 

This program will also cover the Joint Commission (TJC) provision of care chapter standards related to dietary and the TJC dietary tracer information. The tracer is used to assess and determine the degree of compliance with standards and elements of performance related to nutrition care. The Det Norske Veritas (DNV) Healthcare dietary standards will also be discussed. 

At the conclusion of this session, participants should be able to:

  • Discuss that the Joint Commission has a tracer for food and dietetic services.
  • Describe that CMS has a section on food and nutrition services in the hospital condition of participation standards.
  • Recall that the Joint Commission provision of care chapter has several standards on dietetic services.

Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

November 9; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Compliance and Ethics for Long Term Care

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

Compliance and ethics programs have shifted from a requirement to a necessary effective process. This presentation will review components of ethics and compliance programs, along with strategies for development, implementation, and effective communication. Additionally, training requirements and methods of reviewing and updating current programs will be discussed.

At the conclusion of this session, participants should be able to:

  • Describe the required components of an ethics and compliance program for post-acute care.
  • Discuss the tested strategies that help post-acute care organizations develop, implement, and maintain an effective ethics and compliance program.
  • Identify the mandatory training requirements your Skilled Nursing Facility must implement.
  • Recall the process for the annual review of your ethics and compliance program.

Chief Executive Officer, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Quality Improvement personnel, Risk Manager, Legal Counsel, Nursing Home Administrator.

Elizabeth Wheeler is an experienced leader in skilled nursing and assisted living, as well as long-term care pharmacy consulting. Elizabeth has worked in various areas of care including skilled nursing, subacute rehabilitation, assisted living, memory care, palliative care, and pharmacy. Her main focuses are regulatory compliance, infection prevention and control, and quality assurance. Over her career she has obtained and maintained CMS 5-star ratings, excellent survey results, and assisted many nursing leaders improve processes and outcomes. As a RN Consultant at LeaderStat, her work includes assisting nursing facilities in managing day-to-day operations in regulatory compliance, development of plans of correction, guidance in facility preparation for resurvey, education and training, survey recovery and clinical documentation requirements.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 28; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Safe Opioid Use, IV Medication, Blood and Medication Administration Requirements: Complying with the CMS Hospital CoPs

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

There are many requirements that must be met when patients are provided their first opioid. This webinar will discuss the revised standards on the Centers for Medicare & Medicaid Services (CMS) hospital Conditions of Participation (CoPs) on safe opioid use, IV medication, and blood transfusion. The following topics will also be addressed: the Centers for Disease Control and Prevention (CDC) opioid guidelines, Joint Commission final pain management guidelines, federal guidelines for opioid programs, the opioid epidemic, and required hospital policies and training.

This program will review the Institute for Safe Medication Practices (ISMP) intravenous push guidelines for adults as well as the National Action Plan for the prevention of adverse drug reactions related to the opioid recommendations. The CMS final worksheet on QAPI will be covered regarding the tracking of medication administration errors and adverse drug reactions.

Staff education on a safe opioid use policy is a CMS requirement that includes an assessment of patients to determine who will be at risk for an adverse event from the use of IV opioids. Staff must be educated on the side effects and how to recognize them. CMS includes documentation requirements, minimum monitoring requirements, and information that must be explained to each patient.

At the conclusion of this session, participants should be able to:

  • Discuss CMS 32-page memo on medication administration and safe opioid use.
  • Describe that all medications must be administered within three different time frames.
  • Explain that CMS has required policies and education requirements on medication administration and safe opioid use.
  • Recite that CMS has requirements to ensure nurses are competent when giving IV medications or blood transfusions.
  • Recall that the CDC issued opioid prescribing guidelines.

Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 26; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Working as One: Bridging Generational Gaps

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

There is a “changing of the guard” in the workplace. Boomers are retiring at an accelerated rate and Generation X, Millennials, and Generation Z are filling the voids. Amelie Karam, Millennial expert, will help attendees clearly understand how different generations response and contribute to the workplace – and how to use those generational differences to create more favorable work environments. You will leave this session with a broader understanding of the following:

  • Key factors that have influenced Gen Z, Millennials, Generation X, and Baby Boomers;
  • Communication strategies to successfully work across generations; and
  • How to attract and retain top talent from all generations.

Administrative professionals who serve their hospital leadership

Amelie Karam, Millennial Consultant, Speaker and Expert

October 13; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

CMS Hospital Surgery, Anesthesia, and PACU CoPs Requirements: Are You in Compliance?

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

This webinar will review the Centers for Medicare & Medicaid Services (CMS) hospital Conditions of Participation (CoPs) for surgery, anesthesia, and post-anesthesia care units (PACU), including the most commonly cited deficiencies and how to avoid them. This program will cover some of the important CMS memos that discuss safe injection practices and infection control breaches with IV medications. Guidance from the Institute for Safe Medication Practices (ISMP) and the Centers for Disease Control and Prevention (CDC) will also be provided. 

We will review how the CMS guidelines affect sedation done in the emergency department and GI lab, as well as the current interpretive guidelines regarding pre-anesthesia evaluations, post-anesthesia evaluation and anesthesia services. You will also learn the cause for delays of 10% of surgical procedures and how to avoid an average loss of $600,000 a year due to these delays

At the conclusion of this session, participants should be able to:

  • Recall that there are several policies and procedures required by CMS related to surgery and anesthesia services.
  • Describe that CMS has a section addressing PACU requirements.
  • Recall that CMS has a list of items that must be included in the OR register.
  • Explain what information is required for an informed consent and that it should be on the chart before surgery.
  • Discuss the 48-hour requirements for the post-anesthesia evaluation of both inpatients and outpatients.

Director of Anesthesia, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Surgery Director, Quality Improvement personnel, Risk Manager, Legal Counsel.

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 12; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Basics of Case Management Boot Camp, Five-Part Series

Tues., October 12 | Tues., October 19 | Tues., October 26 | Tues., November 2 | Tues., November 9

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar series. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

The world of healthcare is changing rapidly and so is the role of case management in that world!  Whether you are reading or hearing about value-based reimbursement, the Affordable Care Act, the continuum of care, bundled payments, transitions in care, or accountable care organizations, case management is at the center of it all!

Because things are changing so rapidly it can be a challenge to stay current and knowledgeable in the issues that most greatly impact your role as a case manager.  Reimbursement has changed dramatically as has utilization management, transitional planning, and length of stay management.  CMS has incorporated changes that impact on payments related to readmissions, length of stay and the cost of care.  Who is in a better place to address these issues than case managers!  Finally, how do all these roles come together in a cohesive way that meets the needs of your department and your organization?

All these topics and more will be covered in this jam-packed five-part series.  The program will start with some of the fundamental issues pertinent to case managers, including reimbursement systems, the history of case management, and common trends in the field.     We will then review the three most imperative roles for acute case managers. We will start with a discussion of utilization management, including rules, regulations, and strategies for incorporating utilization into your daily routine.

Webinar 3 will provide insights and up to date information on discharge planning including new rules instituted in 2020.

Webinar 4 will provide an in-depth review of care coordination, a vital, but often forgotten role for hospital case managers. 

We will end our series with a discussion of how to integrate the roles and functions we have reviewed as well as a comparison of two state of the art case management models.   You will learn about the complimentary, but separate roles of RN case managers and social work case managers. 

Whether you are new to case management or a seasoned pro, this webinar series will provide you with the latest and most up-to-date topics and information that you will need to be at the top of your game and produce the best outcomes for you, your patients, and your organization.

 

At the conclusion of these sessions, participants should be able to:

Part 1:

  • Understand the history of case management
  • Review how case management fits into today’s healthcare system
  • Discuss the ways in which case management is a strategy for managing cost and quality under the latest CMS reimbursement models

Part 2:

  • Describe the differences between utilization review and utilization management
  • Discuss the best strategies for managing utilization reviews and other issues relate to utilization management
  • Identify ways in which a strong utilization management process can reduce payment denials

Part 3:

  • Understand discharge planning as a process not an outcome
  • Discuss the new CMS changes related to transitional and discharge planning and how they can impact your practice
  • Identify best practice strategies for transitioning patients across the continuum of care

Part 4:

  • Understand the key elements of effective care coordination
  • Discuss ways in which to incorporate care coordination into your daily workflow
  • Identify how care coordination can be de-railed and how you can keep it on track

Part 5:

  • Describe the different skill sets and roles of RN case managers and social work case managers.
  • Review specialty case management roles and determine new or updated roles for your contemporary case management department.
  • Understand the evolution of case management models
  • Identify the best model for to ensure a contemporary case management department.

Case Manager, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Legal Counsel.

Toni G. Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

Dr. Cesta has presented topics on case management at national and international conferences and workshops. She has published extensively including the fourth edition of her book, “Nursing Case Management: From Essentials to Advanced Practice Applications,” the third edition of “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment “, which won the AJN Book of the Year award, “Survival Strategies for Nurses in Managed Care” and her newest book: “Core Skills for Hospital Case Managers”.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 5; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.