Education

The Centers for Medicare & Medicaid Services (CMS) has issued many citations related to the governing board, specifically contract management. The governing board of a hospital oversees contracted services and ensures compliance with standards set forth by accrediting bodies. In...

Lynne Webster will guide an uplifting, hands-on session that shows how attentive listening turns everyday interactions into lasting donor loyalty. Participants will see how thoughtful questions, smart surveys, and gratitude-driven touchpoints can lighten their workload while deepening trust. Expect real...

The COVID-19 pandemic and multiple natural and man-made disasters over the past few years have required hospitals to activate their emergency preparedness plans. In anticipation of patient injury due to such disasters, the Centers for Medicare & Medicaid Services (CMS)...