Cyber – An Enterprise Risk: Best Practices and Lessons Learned

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

Drawing from over 18 years of experience with cyber criminal and cyber national security investigations that have spanned the globe, this session will highlight lessons learned and best practices attendees can consider for themselves, their companies, agencies, or schools to help mitigate threats in their environments.  This session will also discuss how these best practices can be applied to cyber threats such as ransomware, supply chain attacks, extortion, and Business Email Compromise (BEC) in the year 2021 and beyond.  Moreover, this session will touch on cyber criminal and cyber nation state actors who are responsible for cyber attacks, giving attendees further insights on what to protect both in the real world and online.  Finally, the session will offer insights on working with law enforcement, and the importance of proactively establishing relationships.

With 18 years of experience at the FBI, Mr. Hunt is currently a Supervisory Special Agent in the Atlanta Field Office.  There he leads a team that conducts investigations in support of the FBI Cyber Division’s mission to identify, pursue, and defeat adversaries to impost risks and consequence upon them.  Mr. Hunt also served as a Program Manager at FBI Cyber Division Headquarters, and was assigned to Australia as a cyber Assistant Legal Attaché.  Prior to joining the FBI, he worked for twelve years in private industry.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

At the conclusion of this session, participants should be able to:

  • Apply best practices to help mitigate cyber attacks.
  • Discuss best practices to reduce likelihood of becoming a victim of cyber crime.
  • Explain current cyber threats.
  • Understand more about the individuals and groups responsible for cyber attacks.

Describe law enforcement’s role in cyber matters.

Chief Executive Officer, Chief Information Officer, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, IT personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Chad Hunt, CISSP, CISM
Supervisory Special Agent
FBI Atlanta
Computer Intrusion Squad (CY1)

September 22; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Drug and Alcohol Law: Confidentiality Requirements for Hospitals and 2021 Updates

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

This webinar will cover the law on confidentiality of substance use disorder patient’s records under 42 Code of Federal Regulations (CFR) part 2. This law was previously known as the confidentiality of drug abuse and alcohol abuse records. The new law became effective in 2017 with further updates established on February 2, 2018.  Additional revisions to the law occurred in 2020 leaving many hospitals struggling to determine how to meet and maintain compliance. This session will assist hospitals in providing clarity to what should be included in policies and procedures, even for hospitals that do not have dedicated units to treat patients with substance abuse disorders, in order to achieve compliance with the law. Finally, the webinar will also discuss patient access to medical records and what must be in the consent form, research, closure of a program, new definitions, minors, deceased patient records, security of medical records, disclosure, when disclosure is prohibited, and more.

At the conclusion of this session, participants should be able to:

  • Recall that the federal law on drug and alcohol records has been rewritten and is now known as confidentiality of substance use disorder records.
  • Discuss when a minor can consent to the treatment of substance abuse disorder.
  • Explain that a special consent form is needed to release the medical records of a patient treated for substance abuse disorder in a part 2 program.

Describe when a report of a violation must be reported and to whom.

Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

September 28; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Basics of Case Management Boot Camp, Five-Part Series

Tues., October 12 | Tues., October 19 | Tues., October 26 | Tues., November 2 | Tues., November 9

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar series. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

The world of healthcare is changing rapidly and so is the role of case management in that world!  Whether you are reading or hearing about value-based reimbursement, the Affordable Care Act, the continuum of care, bundled payments, transitions in care, or accountable care organizations, case management is at the center of it all!

Because things are changing so rapidly it can be a challenge to stay current and knowledgeable in the issues that most greatly impact your role as a case manager.  Reimbursement has changed dramatically as has utilization management, transitional planning, and length of stay management.  CMS has incorporated changes that impact on payments related to readmissions, length of stay and the cost of care.  Who is in a better place to address these issues than case managers!  Finally, how do all these roles come together in a cohesive way that meets the needs of your department and your organization?

All these topics and more will be covered in this jam-packed five-part series.  The program will start with some of the fundamental issues pertinent to case managers, including reimbursement systems, the history of case management, and common trends in the field.     We will then review the three most imperative roles for acute case managers. We will start with a discussion of utilization management, including rules, regulations, and strategies for incorporating utilization into your daily routine.

Webinar 3 will provide insights and up to date information on discharge planning including new rules instituted in 2020.

Webinar 4 will provide an in-depth review of care coordination, a vital, but often forgotten role for hospital case managers. 

We will end our series with a discussion of how to integrate the roles and functions we have reviewed as well as a comparison of two state of the art case management models.   You will learn about the complimentary, but separate roles of RN case managers and social work case managers. 

Whether you are new to case management or a seasoned pro, this webinar series will provide you with the latest and most up-to-date topics and information that you will need to be at the top of your game and produce the best outcomes for you, your patients, and your organization.

 

At the conclusion of these sessions, participants should be able to:

Part 1:

  • Understand the history of case management
  • Review how case management fits into today’s healthcare system
  • Discuss the ways in which case management is a strategy for managing cost and quality under the latest CMS reimbursement models

Part 2:

  • Describe the differences between utilization review and utilization management
  • Discuss the best strategies for managing utilization reviews and other issues relate to utilization management
  • Identify ways in which a strong utilization management process can reduce payment denials

Part 3:

  • Understand discharge planning as a process not an outcome
  • Discuss the new CMS changes related to transitional and discharge planning and how they can impact your practice
  • Identify best practice strategies for transitioning patients across the continuum of care

Part 4:

  • Understand the key elements of effective care coordination
  • Discuss ways in which to incorporate care coordination into your daily workflow
  • Identify how care coordination can be de-railed and how you can keep it on track

Part 5:

  • Describe the different skill sets and roles of RN case managers and social work case managers.
  • Review specialty case management roles and determine new or updated roles for your contemporary case management department.
  • Understand the evolution of case management models
  • Identify the best model for to ensure a contemporary case management department.

Case Manager, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Quality Improvement personnel, Risk Manager, Legal Counsel.

Toni G. Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

Dr. Cesta has presented topics on case management at national and international conferences and workshops. She has published extensively including the fourth edition of her book, “Nursing Case Management: From Essentials to Advanced Practice Applications,” the third edition of “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment “, which won the AJN Book of the Year award, “Survival Strategies for Nurses in Managed Care” and her newest book: “Core Skills for Hospital Case Managers”.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 5; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

CMS Hospital Surgery, Anesthesia, and PACU CoPs Requirements: Are You in Compliance?

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

This webinar will review the Centers for Medicare & Medicaid Services (CMS) hospital Conditions of Participation (CoPs) for surgery, anesthesia, and post-anesthesia care units (PACU), including the most commonly cited deficiencies and how to avoid them. This program will cover some of the important CMS memos that discuss safe injection practices and infection control breaches with IV medications. Guidance from the Institute for Safe Medication Practices (ISMP) and the Centers for Disease Control and Prevention (CDC) will also be provided. 

We will review how the CMS guidelines affect sedation done in the emergency department and GI lab, as well as the current interpretive guidelines regarding pre-anesthesia evaluations, post-anesthesia evaluation and anesthesia services. You will also learn the cause for delays of 10% of surgical procedures and how to avoid an average loss of $600,000 a year due to these delays

At the conclusion of this session, participants should be able to:

  • Recall that there are several policies and procedures required by CMS related to surgery and anesthesia services.
  • Describe that CMS has a section addressing PACU requirements.
  • Recall that CMS has a list of items that must be included in the OR register.
  • Explain what information is required for an informed consent and that it should be on the chart before surgery.
  • Discuss the 48-hour requirements for the post-anesthesia evaluation of both inpatients and outpatients.

Director of Anesthesia, Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Surgery Director, Quality Improvement personnel, Risk Manager, Legal Counsel.

Laura A. Dixon is the president of Healthcare Risk Education and Consulting. She previously served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided consultation and training to facilities, practitioners and staff in multiple states. 

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided consultation to the physicians and staff for the western United States.  

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, a Doctor of Jurisprudence degree from Drake University College of Law, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing.  She is licensed to practice law in Colorado and California.  

This speaker has no real or perceived conflicts of interest that relate to this presentation.

October 12; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.

Working as One: Bridging Generational Gaps

Due to COVID-19, the registration fee is per individual hospital (not system) for this webinar. A single registration provides multiple lines for employees at your hospital, including a link to view the recording for 60 days post-webinar. Please only select a qty. of “1” under Registration and indicate the number of connections requested for your hospital when completing the Attendee information. The person completing the registration will be responsible for sharing the access information with others from your hospital who wish to participate.

Not sure if you’ll be able to make the live session? Everyone who registers will receive a link to the recording at no additional charge.

There is a “changing of the guard” in the workplace. Boomers are retiring at an accelerated rate and Generation X, Millennials, and Generation Z are filling the voids. Amelie Karam, Millennial expert, will help attendees clearly understand how different generations response and contribute to the workplace – and how to use those generational differences to create more favorable work environments. You will leave this session with a broader understanding of the following:

  • Key factors that have influenced Gen Z, Millennials, Generation X, and Baby Boomers;
  • Communication strategies to successfully work across generations; and
  • How to attract and retain top talent from all generations.

Administrative professionals who serve their hospital leadership

Amelie Karam, Millennial Consultant, Speaker and Expert

October 13; 5:00 p.m. MTN

Access instructions and materials will be emailed to the person completing the registration prior to the program date. If you do not receive the instructions at least 24-hours in advance, please contact IHA.