Speakers

Chris McChesney Photo
Chris McChesney

General Session Keynote Address
Monday, October 7 | 9:15 a.m. – 10:15 a.m.
Global Practice Leader of Execution, FranklinCovey Co. 
The 4 Disciplines of Execution

 

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For more than a decade, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. McChesney has personally led many of the most noted implementations of the 4 Disciplines, including the State of Georgia, Marritott® International, Shaw Industries, The Ritz-Carlton Hotel Company®, The Kroger® Co., The Coca-Cola Co.®, Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations.

McChesney’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a consultant, managing director, and general manager within the organization. McChesney launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, he has maintained a single focus: to help organizations get results through improved execution.

Known for his high energy and engaging message, McChesney has become a highly sought-after speaker, consultant, and advisor on strategy execution. He regularly delivers keynote speeches and executive presentations to leaders in audiences ranging from the hundreds to several thousand.

The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?

John Riggi Photo
John Riggi

Plenary Session
Sunday, October 6 | 9:30 a.m. – 10:30 a.m.
Senior Advisor for Cybersecurity and Risk, American Hospital Association, Washington, DC
Strategic Cybersecurity and Risk Issues for Leadership

 

Cybersecurity vulnerabilities and intrusions pose risks to every hospital. While there are significant benefits for care delivery and organizational efficiency from the expanded uses of networked technology and electronic exchange of health information, this greater connectivity increases exposure to potential cybersecurity threats. In this presentation, the American Hospital Association’s Senior Advisor for Cybersecurity and Risk, John Riggi, will share an overview of today’s cyber threat landscape. In addition, Riggi will detail the top 12 considerations designed to help CEOs and their staff identify the practical steps necessary for defending systems and networks against the most significant threats impacting safety and care delivery.

John Riggi, having spent nearly 30 years as a highly decorated veteran of the FBI, serves as the senior advisor for cybersecurity and risk for the American Hospital Association (AHA) and their 5000+ member hospitals. In this role, Riggi serves as a resource nationally to assist members identify and combat cyber and other sources of risk to their organizations. Additionally, he will support the AHA’s policy efforts and federal agency relations on cyber and other risk-related issues. Previously, Riggi led BDO Advisory’s Cybersecurity and Financial Crimes Practice. While at the FBI, he served as a representative to the White House Cyber Response Group. He also led the FBI Cyber Division national program to develop mission critical partnerships with healthcare and other critical infrastructure sections for the investigation and exchange of information related to security and criminal related cyber threats.

Riggi held a national strategic role in the FBI’s investigations of some of the largest cyber attacks targeting healthcare, energy, entertainment, technology, financial services, government and other sectors. He led BDO’s exclusive engagement with the AHA to provide cybersecurity training for their 5000+ member hospital CEOs. He is also an active participant in the Healthcare Sector Coordinating Council and assisting in the development of cybersecurity policy and best practices.

In addition, he serves as an official private sector validator for the White House’s Presidential Policy Directive (PPD)-41 on U.S. Cyber Incident Coordination. The PPD is designed to foster an improved working relationship between the public and private sector.

Previously in his career, Riggi served in leadership positions in the FBI’s Washington Office Intelligence Division, New York Office Joint Terrorist Task Force, High Intensity Financial Crimes Area Task Force and was the national operations manager for the FBI’s Terrorist Financing Operations Section. He also served as a senior FBI representative to the CIA’s Counterterrorism Center. Riggi is the recipient of the FBI Director’s Award for leading a highly successful classified terrorism financing interdiction program and the recipient of the CIA George H.W. Bush Award of Excellence in Counterterrorism, the CIA’s highest counterterrorism award. He presents extensively on cybersecurity topics and is frequently interviewed by the media on cybersecurity issues.

Kurt Mosley Photo
Kurt Mosley

Plenary Session
Sunday, October 6 | 10:45 a.m. – 11:45 a.m.
Vice President of Strategic Alliances, Merritt Hawkins, Dallas, TX
The Problem is Poverty

While waste and inefficiency clearly exist, poverty is at the core of America’s high healthcare spending, not the greed or ineptitude of the nation’s physicians, hospitals and other healthcare providers. Using data and analysis from the landmark book, Poverty and the Myths of Health Care Reform by the late Richard “Buz” Cooper, MD, Mosley will demonstrate why the impact poverty has on determinants of health is so critical.

Kurt Mosley serves as vice president of strategic alliances for Merritt Hawkins, the nation’s leading physician search and consulting firm, and a company of AMN Healthcare, the largest healthcare staffing organization in the United States. With over 25 years of healthcare industry experience, Mosley is one of the nation’s leading authorities on the evolving healthcare system, particularly the way physician supply, demand, and access are changing. Mosley has been cited for his expertise in numerous publications, including USA Today, U.S. News and World Report, Modern Healthcare, Hospitals & Health Networks, HealthLeaders, Medical Economics and many others and has been heard on XM Radio’s “Reach M.D.” program. Mosley served on The Council on Physician and Nurse Supply, a group of healthcare experts based at the University of Pennsylvania dedicated to finding solutions to the shortage of nurses and physicians. Mosley served as contributing editor to Merritt Hawkins’ highly regarded book Will the Last Physician in America Please Turn off the Lights, and was an expert advisor to the Health Care Advisory Board’s white paper Transforming Primary Care. In addition, Mosley has keynoted healthcare staffing roundtables for the U.S. Army, the American Society for Healthcare Journalists, and the prestigious Let My Doctor Practice conference. A nationally noted speaker and a member of the globally recognized Executive Speakers Bureau, Mosley has addressed over 90 healthcare professional organizations over the last two years reaching over 6,500 industry leaders. A graduate of California State University, Fullerton, Mosley spent several years in professional baseball and now resides in Dallas, Texas.

 
John Riggi Photo
John Riggi

Breakout Session 1
Sunday, October 6 | 1:30 p.m. – 2:30 p.m.
Senior Advisor for Cybersecurity and Risk, American Hospital Association, Washington, DC
Strategic Cyber Risk Profile: Considerations for the C-Suite (Tabletop Exercise)

Tabletop exercises serve as a valuable tool to prepare executives and teams to effectively and efficiently respond to security incidents. These exercises afford health systems with an opportunity to evaluate its cyber crisis processes, tools and proficiency in responding to cyber attacks. Many organizations leverage third-party partnerships to host, create, and execute these types of exercises. However, how do health systems develop the skills and knowledge to create their own in-house tabletop exercises? This timely session will share the key components, best practices, and lessons learned on constructing in-house, mini-tabletop exercises for your organization.

John Riggi, having spent nearly 30 years as a highly decorated veteran of the FBI, serves as the senior advisor for cybersecurity and risk for the American Hospital Association (AHA) and their 5000+ member hospitals. In this role, Riggi serves as a resource nationally to assist members identify and combat cyber and other sources of risk to their organizations. Additionally, he will support the AHA’s policy efforts and federal agency relations on cyber and other risk-related issues. Previously, Riggi led BDO Advisory’s Cybersecurity and Financial Crimes Practice. While at the FBI, he served as a representative to the White House Cyber Response Group. He also led the FBI Cyber Division national program to develop mission critical partnerships with healthcare and other critical infrastructure sections for the investigation and exchange of information related to security and criminal related cyber threats.

Riggi held a national strategic role in the FBI’s investigations of some of the largest cyber attacks targeting healthcare, energy, entertainment, technology, financial services, government and other sectors. He led BDO’s exclusive engagement with the AHA to provide cybersecurity training for their 5000+ member hospital CEOs. He is also an active participant in the Healthcare Sector Coordinating Council and assisting in the development of cybersecurity policy and best practices.

In addition, he serves as an official private sector validator for the White House’s Presidential Policy Directive (PPD)-41 on U.S. Cyber Incident Coordination. The PPD is designed to foster an improved working relationship between the public and private sector.

Previously in his career, Riggi served in leadership positions in the FBI’s Washington Office Intelligence Division, New York Office Joint Terrorist Task Force, High Intensity Financial Crimes Area Task Force and was the national operations manager for the FBI’s Terrorist Financing Operations Section. He also served as a senior FBI representative to the CIA’s Counterterrorism Center. Riggi is the recipient of the FBI Director’s Award for leading a highly successful classified terrorism financing interdiction program and the recipient of the CIA George H.W. Bush Award of Excellence in Counterterrorism, the CIA’s highest counterterrorism award. He presents extensively on cybersecurity topics and is frequently interviewed by the media on cybersecurity issues.

Mark Lindsay, MD, MMM

Breakout Session 2
Sunday, October 6 | 1:30 p.m. – 2:30 p.m.
Medical Director, Allevant Soltuions, Eau Claire, WI
Discover Solutions that Work for Rural Healthcare

Transitional care utilizing the swing bed program to expand capabilities to care for more patients locally, positively impact team culture, and most importantly create a win-win-win for critical access hospitals, acute care hospitals and, most importantly patients. This presentation will highlight how to overcome barriers, engage key stakeholders, and create a long-term viability plan. This presentation will also highlight a model to address healthcare burnout, chronic disease, and population health.

Mark Lindsay, MD, MMM, is an assistant professor of medicine at Mayo Clinic College of Medicine and serves as medical director for Allevant. He attended medical school and post-graduate training at USC School of Medicine. His master’s project in 2004 from the USC School of Business was expanding new post-acute care pathways including 11 transitional care programs in Minnesota, Wisconsin and Iowa. He has presented at several IHI and national forums.

Thomas J. Mortell Photo
Thomas J. Mortell
Mark C. Peterson

Breakout Session 3
Sunday, October 6 | 1:30 p.m. – 2:30 p.m.
Partner, Hawley Troxell Ennnis & Hawley, LLP, Boise, ID
Dealing with Medicare and Medicaid – Appeals, Audits, Investigations and Repayments

“We’re from the government and we’re here to help!” That’s certainly good to hear. This presentation will help you better understand how to address and resolve financial issues arising from your hospital’s relationships with government healthcare payers.

Thomas J. Mortell is chair of the firm’s health law group as well as a member of the firm’s Board of Partners. His healthcare practice focuses on advising hospitals and other healthcare providers on all aspects of healthcare law. He assists healthcare providers in business transactions, including the acquisition of competing entities, the formation of entities or facilities jointly owned by hospitals and physicians, the acquisition of physician practices, and professional services contracts between hospitals and physicians. Additionally, he advises hospital boards on issues relating to physician integration, compliance, governance, and strategic planning.

Mortell has represented hospital clients in federal false claims act litigation, payer reimbursement claims, and related compliance matters. He represents and advises hospitals and other healthcare clients with issues relating to physician peer review, credentialing, and discipline. He also advises healthcare clients on issues related to compliance with fraud and abuse regulations at both the state and federal level.

Mark C. Peterson represents multiple medical providers in a variety of transactional and litigated matters. His health law practice includes the representation of hospitals in medical indigency, Medicaid and Medicare appeals, medical liens, federal regulatory compliance, involuntary mental health commitments, claims against estates, bankruptcies, collections, and judicial confirmation of contractual relationships with governmental entities. His health law experience also includes representing hospitals in licensing issues and successfully preventing the improper disclosure of mental health records by the Idaho State Department of Health & Welfare. Peterson has represented providers before the Idaho Supreme Court, Federal District and Bankruptcy Courts, numerous district courts within the state, administrative bodies appealing improper Medicaid and Medicare denials, and before a majority of the boards of county commissioners throughout Idaho.

Lenne Bonner Photo
Lenne Bonner
Kelly McGrath, MD Photo
Kelly McGrath, MD
Lynn Barr Photo
Lynn Barr, MPH

Breakout Session 4
Sunday, October 6 | 3:00 p.m. – 4:00 p.m.
Idaho Hospitals Can Improve Patient Care and Manage Medicare Risk in a Collaborative ACO
Sponsored by iNTERFACEWARE, Inc.

A hospital CEO and a CMO will describe how participating in a Medicare Shared Savings Program (MSSP) Accountable Care Organization (ACO) is helping them better meet patient needs and avoid negative Medicare reimbursement impacts that are looming. Clinical transformation leader and Caravan Health CEO Lynn Barr will review successful strategies that use nurses to manage population health. This physician-friendly model allows clinicians more time with their patients, while simultaneously creating sustainable income and mitigating risk.

Lenne Bonner is president at Clearwater Valley Hospital & Clinics and St. Mary’s Hospital. She has a B.S. from the University of Idaho and an MBA from Colorado Technical University. She serves on the Board of Managers for the Mountlake ACO, as well as the IHA Board of Directors.

Dr. Kelly McGrath is the chief medical officer at Clearwater Valley Hospital and Clinics. He also serves as the medical director for Mountlake ACO, a collaborative ACO that includes Clearwater Valley Hospital and Clinics, St. Mary’s Hospital and Clinics, and additional clinics and hospitals in Idaho and Minnesota. In 2016, he was awarded the IHA’s Excellence in Medicine award. He is a board-certified family physician and a graduate of the University of Washington School of Medicin

Lynn Barr, MPH, is a leader in the movement to transform our nation’s healthcare system. While working at a hospital as chief information officer, Barr organized the National Rural Accountable Care Consortium to overcome barriers for providers participating in innovative payment models. In 2014, Caravan Health was formed to provide turn-key services to providers interested in population health programs in Practice Transformation Networks, Medicare and Commercial Accountable Care Organizations, and other payment models. As CEO of Caravan Health, Barr leads the development and execution of programs that improve care for patients and help healthcare providers achieve financial success.

Kim Stanger Photo
Kim C. Stanger

Breakout Session 5
Sunday, October 6 | 3:00 p.m. – 4:00 p.m.
Partner, Holland & Hart LLP, Boise, ID
Idaho Hospitals Can Improve Patient Care and Manage Medicare Risk in a Collaborative ACO

Good contracts can address “hot points” in provider relationships up front, avoid misunderstandings, minimize business risks, and protect the parties from Stark and Anti-Kickback Statute penalties. This program will review the legal requirements and key terms for provider agreements, including those addressing compensation, required referrals, call coverage, performance standards, termination, and restrictive covenants. Sample templates and forms that participants can use to draft or evaluate compliant, workable contracts will be provided.

Kim Stanger guides facilities and professionals through the many regulatory, transactional, and practical challenges facing the rapidly evolving healthcare industry.

Stanger has particular expertise on unique laws facing healthcare providers, including HIPAA, Stark, the Anti-Kickback Statute, EMTALA, Medicare/Medicaid regulations, and licensing requirements. With 20 years of experience, he understands the needs of his healthcare clients and how to address those needs in a cost-efficient manner.

Stanger’s commitment to his clients and the industry is demonstrated by the hundreds of hours he spends each year providing free education and serving in industry organizations. He is a frequent and popular speaker at healthcare meetings and association conferences. He also presents monthly webinars and publishes regular Holland & Hart Health Law Alerts.

Mike Robbins Photo
Mike Robbins
Janice Walters

Critical Access Hospital (CAH) Breakfast and Education
Monday, October 7 | 7:30 a.m. – 8:45 a.m.
The Future of Value-Based Contracting for Critical Access Hospital
Sponsored by Blue Cross of Idaho

The implementation of valued-based contracting, population-based pay for performance and provider accountability, is forcing transitions in healthcare practices and the position of critical access hospitals (CAHs) as part of the healthcare system. The session will focus on exploring transition considerations for CAHs by examining the trend of changes seen in other parts of the country allowing CAHs to remain a viable and important part of the healthcare system for rural communities.

Before his recent retirement, Mike Robbins led Maryland Hospital Association’s (MHA) financial and regulatory advocacy efforts for Maryland’s hospitals with the Health Services Cost Review Commission, including continuing efforts to modernize Maryland’s all-payor Medicare waiver. He also provided support to MHA’s government relations team on all financial matters during the state’s legislative session. Prior to joining MHA in 2009, Robbins served as the vice president for financial policy at the West Virginia Hospital Association (WVHA).

He is a Fellow of the Healthcare Financial Management Association (HFMA) and has received the Follmer Bronze, Reeves Silver, Muncie Gold, and Medal of Honor awards from HFMA.

Before joining the WVHA staff in 1995, Robbins spent most of his career in hospital finance. He served as the vice president/CFO at Saint Francis Hospital, a 200-bed community hospital in Charleston, WV for three years, and before that was the CFO at Fairview Hospital in Great Barrington, MA from 1987-1992; controller, at Norwood Hospital in Norwood, MA from 1985-1987; and CFO at Glover Memorial Hospital in Needham, MA from 1982-1985.

Robbins has his MBA from the Wharton Graduate School of Business, at the University of Pennsylvania, and his Bachelor of Arts from Haverford College, in Haverford, PA.

Janice Walters joined the PA Rural Health Model to serve as its chief operating officer in June of 2018. In this role she is responsible for its overall implementation including recruitment of stakeholders. Prior to joining this effort, she spent twelve years in healthcare leadership positions. Ten of these years were spent as an executive at a rural healthcare system in Potter County, Pennsylvania, and two years within a large, multi-hospital health system. Her experience includes financial oversight of the rural health system’s business activities as well as its population health activities. Prior to healthcare, her experience includes the communication industry as well as manufacturing. Her formal education includes a Master of Science in Healthcare Administration, a Bachelor of Science in Business Management, and an Associate of Science in Accounting. She is a Certified Healthcare Financial Professional through HFMA.

 
Tyler Enslin Photo
Tyler Enslin

Trustee Luncheon Speaker
Monday, October 7 | 12:30 p.m. – 1:30 p.m.
Owner and Professional Speaker, Tyler Enslin International, Colora, MD
Mastering Your Memory

The human brain possesses an incredible amount of power to store and recall information. Unfortunately, most people are never taught how to fully access this ability. In this fun and highly engaging training program you will learn unique and exciting methods to increase your memory skills to extraordinary levels. Most importantly, discover how to use these new skills in daily life. Instantly recalling people’s names, giving presentations without notes, and improved mental organization are just a few of the practical benefits from this intriguing program. Enslin delivers the training in energetic fashion with no notes or PowerPoint to encourage maximum audience participation and to impact as much value as possible to all who attend.

As a full-time speaker, Tyler Enslin has had the privilege to present at over 800 live events in the last six years. From the age of 17 when he started his first successful business, he realized that his favorite part of any day at work was helping people. That principle took on new meaning in 2012 when Enslin joined a national training company where he soon became top salesperson. Eventually, he went on to hold the positions of regional and national director. In January 2018, he launched Tyler Enslin International where he works full-time at his mission: providing lively, engaging, and practical keynotes to audiences across the country.

Enslin has received outstanding recognition by those in his audience, which has enabled him to work with state and national agencies across the country. From Fortune 500 companies and large organizations like GlaxoSmithKline, Siemens, Johns Hopkins, Sinclair Broadcast Group, and Johnson & Johnson, to hundreds of smaller groups, Enslin rarely passes on an opportunity to get his message across.

 

American College of Healthcare Executives (ACHE)
Sunday, October 6 | 5:30 p.m. – 6:30 p.m. and Monday, October 7 | 12:00 p.m. – 5:00 p.m.
Sponsored by Idaho Chapter of ACHE

Sunday, October 6

5:30 p.m. – 6:30 p.m. | Networking Reception 

Convention attendees who are current ACHE members, or those with serious interest in becoming an ACHE member, are invited to join ACHE Idaho leaders for a complimentary beverage, an opportunity to socialize with Idaho’s healthcare executives, and an entry to win a raffle prize.

Monday, October 7

12:00 – 12:30 p.m. | Luncheon
Presiding: Bradley C. Turpen, MBA, FACMPE, ACHE Idaho Chapter President; CEO, Valor Health, Emmett, ID

12:00 p.m. – 1:30 p.m. | ACHE Update
Heather J. Rohan, FACHE, 2019-2020 ACHE Chairman; president, HCA TriStar Division, Brentwood, TN

1:45 p.m. – 3:15 p.m. | Issue Briefing 1
Developing High Performance Teams

Presiding: Roger Winslow, ACHE Idaho Chapter Education Chair; COO, West Valley Medical Center, Caldwell, ID
Moderator: Joan Agee, COO/CNO, St. Luke’s Health System, Nampa
Panelists: David Hoffenberg, COO, Eastern Idaho Regional Medical Center, Idaho Falls; and Dwight Pond, Sr. IS Director, Saint Alphonsus Health System, Boise, ID

Today’s workplace calls for the development of high-performance work teams to manage dynamic healthcare environments. The panelists will present strategies to design and implement collaborative work systems. The program will begin with a brief presentation by the moderator, followed by remarks from each of the panelists. The program will conclude with a 30-minute question-and-answer period.

This program has been developed and is presented locally by the Idaho Healthcare Executive Forum. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

3:30 p.m. – 5:00 p.m. | Issue Briefing 2

RN & Clinical Staff Retention & Turnover
Presiding: Roger Winslow, ACHE Idaho Chapter Education Chair; COO, West Valley Medical Center, Caldwell, ID
Moderator: Jeanie Gentry, CEO, Steele Memorial Medical Center, Salmon, ID
Panelists: Bryan Knox, Director of Clinic and Surgery Operations, Lost Rivers Medical Center, Arco, ID; Tami Frost, CNO, Eastern Idaho Regional Medical Center, Idaho Falls; and, Annie Fratusco, RN, MSN, Director of Inpatient Nursing, Saint Alphonsus Medical Center – Nampa, Nampa, ID

With an aging population, baby boomers retiring, millennials taking over the work force, and reimbursements being more tied to patient satisfaction and administrative duties, it is no surprise that turnover is at an all-time high. It is imperative for hospitals and healthcare systems to understand the impact of turnover as well as how to increase retention through engagement, professional development and mentorship.

This program has been developed and is presented locally by the Idaho Healthcare Executive Forum. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

Heather J. Rohan, FACHE, is president, HCA TriStar Division, Brentwood, TN. She also serves as Chairman of the American College of Healthcare Executives (ACHE), an international professional society of more than 48,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. With comprehensive programs in credentialing, education, career counseling, publications and research, ACHE works toward its goal of being the preeminent professional society for leaders dedicated to improving health.

Board-certified in healthcare management as an ACHE Fellow, Rohan served as the ACHE Regent for Florida—Eastern from 2011 to 2012. She has also served on numerous ACHE committees.

Rohan has served as president, HCA TriStar Division, since December 2016. Prior to that she was CEO of TriStar Centennial Medical Center, Nashville, TN, from 2012 to 2016. Previously, she served as CEO of Aventura (FL) Hospital and Medical Center from 2005 to 2012; as CEO of Palms West Hospital in Loxahatchee, FL, 2000 to 2005; as COO of Aventura (FL) Medical Center, 1998 to 2000; as CEO of Pompano Beach (FL) Medical Center, 1995 to 1997; and as CNO of Cedars Medical Center in Miami.

In addition to her service to ACHE, Rohan serves on the boards of the Tennessee Hospital Association and Barry University, as well as the United Way Board of Middle Tennessee and the HCA Foundation Board. She also has served as a mentor for the HCA Executive Development Program.

Rohan received a Master of Business Administration and a Bachelor of Science in nursing from Barry University.

 

Healthcare Financial Management Association (HFMA), Idaho Chapter
Monday, October 7 | 1:45 p.m. – 5:30 p.m. & Tuesday, October 8 | 7:30 a.m. – 12:00 p.m.

Monday, October 7

1:45 p.m. – 2:00 p.m. | Welcome and Introductions
Presiding: Jyl Ruland, CFO, Clearwater and St. Mary’s Hospitals and Clinics, Orofino/Cottonwood, ID 

2:00 p.m. – 3:00 p.m. | Innovation – How to Begin Your Innovation Journey
Ross Manson, Chief Innovation Officer, Eide Bailley, Fargo, ND

Disruption, disintermediation and digital transformation are all buzzwords we are hearing within the confines of the healthcare industry. These forceful changes are requiring healthcare organizations to re-think business models and create a culture of innovation. This presentation is intended to discuss these market trends and provide a roadmap for your innovation journey.

3:00 p.m. – 3:10 p.m. | Break

3:10 p.m. – 4:10 p.m. | Post-Acute Transitional Care Utilizing the Swing Bed Program: How Mayo Clinic Collaborated with Critical Access Hospitals to Improve Financial Stability and Quality Outcomes for Patients
Mark Lindsay, MD, MMM, Medical Director & Jordan Tenenbaum, MHA, Executive Vice President, Allevant, Eau Claire, WI

Rural residents across the country have access to fewer healthcare services, lower economic and insurance status, fewer physicians per capita, and higher chronic disease rates than their urban peers. More rural hospitals have closed recently than in the prior 15 years combined. Maintaining long-term viability of CAHs will be essential for rural healthcare delivery. Furthermore, 20% of Medicare patients are hospitalized each year and almost half require care after being discharged to assist in their recovery. Allevant, developed by Mayo Clinic and Select Medical, helps CAHs thrive by establishing post-acute transitional care programs.

4:10 p.m. – 4:15 p.m. | Break

4:15 p.m. – 5:30 p.m. | Effective Feedback
Tyler Enslin, Owner and Professional Speaker, Tyler Enslin International, Colora, MD

Creating a culture that embraces candid feedback is one of the greatest challenges facing organizations today. In this interactive program, we will examine feedback from both perspectives: giving and receiving. Participants will determine why constructive or “negative” feedback is often either avoided or delivered in a way that is ineffective. Through a series of videos, we will discuss the common barriers that are experienced by the receiver. To limit these barriers, effective feedback requires skill, and application of specific techniques on the part of the giver. On the receiving side, we will discuss how to respond, accept, and apply constructive feedback even if it is given in unkind or vague fashions. Participants can be confident as they implement these techniques and principles whether they are giving or receiving feedback.

6:00 p.m. – 8:00 p.m. | Networking Event
TBA

Tuesday, October 8

7:30 a.m. – 8:15 a.m. | Breakfast

8:15 a.m. – 8:30 a.m. | Welcome and Introductions

8:30 a.m. – 9:45 a.m. | Level Up Leadership Through the Generations
Cally Christensen, Regional Development Director, Hawes Group, Denver, CO

This session celebrates the five generations in healthcare and will discuss each group as consumers, patients and colleagues. From the Matures to Generation Z, and all the stops in between, we’ll identify the preferred communication channel and leadership strategies to engage and activate all stages of the workforce.

9:45 a.m. – 10:00 a.m. | Break

10:00 a.m. – 10:45 a.m. | Executive Panel
Mike Fenello, Vice President, Population Health, St. Luke’s Magic Valley Regional Medical Center, Twin Falls, ID, St. Luke’s Jerome Medical Center, Jerome, and, St. Luke’s Wood River Medical Center, Ketchum, ID; Odette Bolano, President & CEO, Saint Alphonsus Health System, Boise, ID; Tom Murphy, CEO, Minidoka Memorial Hospital, Rupert, ID; and, Kara Besst, President/CEO, Gritman Medical Center, Moscow, ID

In this session, the panel will compare common issues facing providers throughout Idaho; share innovations of the health systems represented, the challenges and opportunities faced and where they are in their journey; and, inspire participants with new ideas that they can utilize in their own organizations.

10:45 a.m. – 11:00 a.m. | Break

11:00 a.m. – 12:00 p.m. | Health Systems Innovations in Pharmacy Benefits
Michael Azzolin, PharmD, MBA, COO and Co-Founder, PharmD on Demand, Watkinsville, GA

As a pre-requisite to understanding opportunities in pharmacy benefits for their respective communities’ attendees will be able to:

  • Explain the basic mechanism for traditional reimbursement of retail-based prescription medications.
  • Understand the historical and modern function of PBMs (Pharmacy Benefit Managers) and TPAs (Third Party Administrators) relative to the prescription filling process.
  • Understand the financial impact on employers and those insured relative to third-party involvement.

Ross Manson has more than 24 years of accounting and consulting experience with Eide Bailly. His main focus area is working with clients in the healthcare industry. This work includes financial feasibility studies, productivity/operational analysis, strategy development for healthcare organizations, and the implications of the Affordable Care Act on both healthcare providers and employers.

Mark Lindsay, MD, MMM, is an assistant professor of medicine at Mayo Clinic College of Medicine and serves as medical director for Allevant. He attended medical school and post-graduate training at USC School of Medicine. His master’s project in 2004 from the USC School of Business was expanding new post-acute care pathways including 11 transitional care programs in Minnesota, Wisconsin and Iowa. He has presented at several IHI and national forums.

Jordan Tenenbaum, MHA, serves as executive vice president of Allevant Solutions. Tenenbaum served as CEO for Select Specialty Hospital – St. Louis, part of Select Medical’s 109 long-term acute care (LTAC) hospitals and 18 rehabilitation hospitals. As an executive with extensive healthcare experience in the for-profit, non-profit and academic-based sectors, Tenenbaum received a bachelor’s degree in kinesiology at the University of Wisconsin – Madison, a master’s degree in hospital administration from Washington University in St. Louis, and a Fellowship in Hospital Administration from Thomas Jefferson University Hospital.   

As a full-time speaker, Tyler Enslin has had the privilege to present at over 800 live events in the last six years. From the age of 17 when he started his first successful business, he realized that his favorite part of any day at work was helping people. That principle took on new meaning in 2012 when Enslin joined a national training company where he soon became top salesperson. Eventually, he went on to hold the positions of regional and national director. In January 2018, he launched Tyler Enslin International where he works full-time at his mission: providing lively, engaging, and practical keynotes to audiences across the country.

Enslin has received outstanding recognition by those in his audience, which has enabled him to work with state and national agencies across the country. From Fortune 500 companies and large organizations like GlaxoSmithKline, Siemens, Johns Hopkins, Sinclair Broadcast Group, and Johnson & Johnson, to hundreds of smaller groups, Enslin rarely passes on an opportunity to get his message across.

Cally Christensen has excelled within healthcare revenue cycle for almost two decades. She leverages her passion for people-centered billing and collections with outstanding culture and communication. Christensen’s dynamic, engaging presentation style helps drive immediate results and lasting solutions.

As Regional Development Director of Professional Credit, an HFMA Peer Reviewed Receivables Management Company, Christensen builds strategic partnerships with practices, hospitals and systems to increase recoveries for self-pay and aged receivables.

Michael Azzolin is the COO and co-founder of PharmD on Demand. He is a 2002 graduate of the University of Georgia College of Pharmacy and received his Master’s of Business Administration from Piedmont College. The foundation for PharmD on Demand stems from Azzolin’s early experiences in hospital pharmacy. After leaving a large metropolitan hospital to become pharmacy director at a rural hospital, Azzolin identified inconsistencies in patient care from a clinical pharmacy perspective. Medication errors, drug interactions, delayed medication
therapy optimization and the like often occurred more frequently at rural facilities, due to lack of a 24-hour pharmacy. With Azzolin’s experience in technology, the flagship concept of PharmD on Demand was developed — remote pharmacy services or RPS. In 2015, he was named to UGA’s 40 Under 40 program. He is the 2015 recipient of the UGA College of Pharmacy Distinguished Alumni Award. Azzolin is an active member of the Georgia Pharmacy Association (GPhA) and is one of 16 members of GPhA to be selected for the inaugural LeadershipGPhA class of 2015. He is a member of the Georgia Society of Health-System Pharmacists (GSHP) and the American College of Healthcare Executives (ACHE). He proudly serves on the Board of the Georgia Pharmacy Foundation.

Mike Fenello is the vice president of population health for St. Luke’s Magic Valley Regional Medical Center in Twin Falls, as well as St. Luke’s Jerome Medical Center in Jerome, and St. Luke’s Wood River Medical Center in Ketchum. He was elected to the American Lung Association’s (ALA) Mountain Pacific Board in 2011 and also serves as an IHA board member. His past service has included ALA’s Idaho Leadership Council, American Heart Association’s Executive Leadership Team, as well as various state hospital associations, Rotary Clubs, food banks and other nonprofits.

A native of Pennsylvania, Fenello has lived in Idaho since 2009. He earned a BS in Business Administration from Pennsylvania’s Juanita College, and an MPA from Pennsylvania State University with an emphasis in Hospital Administration.

Odette Bolano was named CEO of Saint Alphonsus Health System on August 2018 after serving as the president of Saint Alphonsus Regional Medical Center from December 2015 – 2018. As CEO, she is responsible for the overall strategy and deployment of those strategies with her team of incredible leaders and colleagues.

Prior to joining Saint Alphonsus, she served as senior vice president of Kaiser Permanente – East Bay in Oakland, California. She also served as the president and CEO of St. Joseph Health System in Texas. As a senior healthcare leader, Bolano has worked 11 years in the for-profit sector and over 11 years in the Catholic not-for-profit sector before joining Kaiser Permanente and returning back to Catholic Healthcare where her heart lies.

Bolano began her career as a nurse, receiving her BS in Nursing from Texas Christian University. She earned her Master’s in Administration of Healthcare Services from the University of Houston – Clear Lake. In 2004, she became a Fellow of the American College of Healthcare Executives.

Bolano is actively involved in the community serving on several boards including, IHA, the Boise Metro Chamber, BVEP, IBE, and BSU College of Health Sciences Board of Ambassadors. She also serves on the Carol Emmott Fellowship Board which is committed to mentoring accomplished women to achieve their highest potential as leaders in healthcare.

Tom Murphy is the CEO for Minidoka Memorial Hospital in Rupert. He has been in healthcare leadership for the last 15 years, and has worked in healthcare for more than 25 years. Murphy has worked for Intermountain Healthcare in Utah, Portneuf Medical Center in Pocatello, and Weiser Memorial Hospital in Weiser in affiliation with St. Luke’s Health System.

Murphy is passionate about patient centered care, especially for the rural residents of Idaho. He loves critical Access Hospitals and the close relationship these smaller hospitals have with their respective communities. He believes Critical Access Hospitals provide an essential and vital role in access to care and emergency services, and that they can perform very competitively when it comes to quality, service, and value.

Murphy has a bachelor’s degree in business management from the University of Utah, and an MBA from Utah State. He is currently the Board Chair for the Idaho Hospital Association and has served on the board for the last six years. He is also a Fellow of the American College of Healthcare Executives and has served on multiple healthcare associations in Idaho. He is currently serving as the Idaho Regent for the American College of Healthcare Executives.

Kara Besst is the President and CEO of Gritman Medical Center, where she has worked for 25 years. Originally from Idaho Falls, Besst graduated from the University of Idaho with a Bachelor of Science in Accounting. Prior to graduating, Besst started at Gritman Medical Center as an intern and was hired as an accountant in Gritman’s Fiscal Services Department after earning her degree. She became Gritman’s Chief Financial Officer in November 2000 and assumed the role of President and CEO in February 2011. She lives in Moscow with her family.

Marie Cleary-Fishman

Quality Directors and Trustees – Joint Education Session
Monday, October 7 | 2:00 p.m. – 4:30 p.m. 
Getting on Board with Quality

In this interactive session, Cleary-Fishman will explore best practices for getting Boards on Board with Quality.

Marie Cleary-Fishman currently holds the position of vice president, clinical quality for the Center for Health Innovation within the American Hospital Association (AHA). She has been with AHA since March of 2014 and currently manages the Performance Improvement Practice area within the Center for Health Innovation, including the Hospital Innovation and Improvement Network (HIIN), the Hospital Acquired Infection (HAI) work, Age Friendly Health Systems and a diverse portfolio of federally and privately funded projects. Cleary-Fishman has provided leadership in the Population Health Practice area as well in the following projects: Adapting and Implementing Patient Safety Practices in Ambulatory Care (AHRQ),Hospital Based research to Build a Culture of Health (RWJF), Patient Engagement in the Community Health Needs Assessment (CHNA – PCORI), HUDDLE for Care (The Gordon and Betty Moore Foundation), the Strategic Innovation Engine (IMPAQ), Project ACHIEVE (University of Kentucky, Age Friendly Health Care (IHI) and has contributed in her role as team member to Conflict and Optimal Resolution (CANDOR – AHRQ), HEN 2.0 (CMS) in addition to several data oriented projects.

Previously with the Illinois Hospital Association since 2010 as vice president of performance improvement, Cleary-Fishman’s position included responsibility for leading the state/national collaborative focused on decreasing Central Line Blood Stream Infections (CLABSI) and Catheter Related Urinary Tract Infections (CAUTI). Additionally, she led the Hospital Engagement Network (HEN), a partnership with HRET focused on reducing hospital acquired conditions by 40 percent and readmissions by 20 percent. Finally, she jointly led the Midwest Alliance for Patient Safety, a joint venture Patient Safety Organization (PSO).

Her background includes positions as a staff nurse, nursing education instructor, director of quality improvement resources, director of medical practice development and senior vice president for ambulatory and home health services. Immediately prior to leaving Resurrection Health Care, Cleary-Fishman served as the senior vice president for performance distinction. That responsibility included corporate-wide performance improvement, patient safety, and case management activities for five acute care facilities, a long-term acute care facility, a variety of nursing homes, retirement centers, ambulatory and home care services, and various ambulatory functions.

Cleary-Fishman received her BSN from North Park College, Chicago in 1983, an MS in Nursing Education from DePaul University, Chicago in 1988 and an MBA from North Park College in 1996. She is a Certified Professional in Healthcare Quality (CPHQ), certified in Patient Safety (CPPS) and a Certified in Health Care Quality and Management (CHCQM).

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